Joint media release - Digital Veteran Cards rolled out in the myGov app

The Albanese Labor Government is working to improve access to Department of Veterans’ Affairs (DVA) services and supports through the myGov app.

Almost 300,000 Veteran Card holders can now easily add their veteran Gold or White card to the wallet in the myGov app.

The digital wallet within the myGov app is a safe and secure way to store select government-issued cards and documents.

Medicare cards, Centrelink concession and health care cards, and the International COVID-19 Vaccination Certificate are already available in the myGov wallet.

Veteran Cards provide access to funded treatment for a range of medical and mental health conditions, injuries, and other services and support.

Veterans with a MyService account can quickly and easily add their digital card to the wallet if they’ve linked their account to myGov. They can also save their card to the myGov app home screen for ease of access.

In addition to enabling storage of Veteran Cards, MyService can be accessed using the myGov app and used to submit claims, view the progress of claims, review accepted conditions, apply for treatment, book transport and more.

The 2024 Budget cemented myGov as Australia’s primary front door for online government services, with $630 million over 4 years and $145 million per year ongoing to support upgrades to security and improved messaging capability.

For more information about digital Veteran Cards including how to add your digital Veteran Card so it is accessible in the myGov app, go to the DVA website.

For more information on the myGov app, including links to download it from the app stores, go to myGov app 

Quotes attributed to Minister for Government Services Bill Shorten;

“myGov app users have now added a total of over 1.2 million digital cards and certificates to the wallet—it’s a convenient option for people to securely store these important cards and documents.

“Digital items in the wallet have in-built protections against fraud and theft, including holograms and QR codes, to confirm the items displayed are genuine and valid.”

Quotes attributed to Minister for Veterans’ Affairs Matt Keogh;

“We’ve been working to make it easier for veterans to access services and supports through the Department of Veterans’ Affairs, these updates will put those supports right in the palm of your hand.

“I encourage health professionals and service providers to accept the digital cards where these are offered.

“MyService is improving. The need for simpler, better and more accessible online services has never been more important, and is a priority for DVA.

“MyService is now the primary point of access to DVA’s online services. Veterans, families and representatives can use MyService to do their DVA business online.”

Open Arms – Veterans & Families Counselling provides 24/7 free confidential crisis support for current and ex-serving ADF personnel and their families on 1800 011 046 or the Open Arms website. Safe Zone Support provides anonymous counselling on 1800 142 072. Defence All-Hours Support Line provides support for ADF personnel on 1800 628 036 or the Defence Health Portal. Defence Member and Family Helpline provides support for Defence families on 1800 624 608