New Justice Portal to help veterans

Monday, November 23 2020

The Hon Darren Chester MP
Minister for Veterans' Affairs
Minister for Defence Personnel

Veterans and their families will benefit from the Veterans’ Review Board’s (VRB) new Justice Portal, which will make it easier for all veterans, and their advocates, to monitor progress online 24 hours a day, seven days a week.

Minister for Veterans’ Affairs Darren Chester said the new VRB Justice Portal would allow veterans and advocates to upload documents through an automated case management system and monitor their application’s progress.

“The new Justice Portal will allow the veteran community to quickly and seamlessly interact with the VRB, which will particularly benefit those living in rural and regional areas,” Mr Chester said.

To complement this, the VRB website has been refreshed to provide a simplified and more user-friendly experience so that veteran and current serving communities can better access the information they need.

“An improved VRB website will help our veteran and defence communities find the information they need to support them with lodging an application to review a decision — a process that can be daunting at times,” Mr Chester said.

“The Government is committed to putting veterans and their families first and the improved website and new portal will ensure veterans across the nation benefit from quicker, easier and more seamless interactions with the VRB.”

The Veterans’ Review Board process allows for a veteran to refine the information provided for their claim or provide additional medical information that was not part of the initial claim, which may result in a variation.

Of the more than 90,000 claims made to the Department of Veterans’ Affairs (DVA) in 2019–20, the VRB reviewed just over 3,400.

Visit the VRB website and Justice Portal for more information, or sign up to the portal to get started.

Media contacts

Rachel Tharratt: 02 6277 7820

DVA Media: 02 6289 6466



Office of the Hon Darren Chester, Canberra ACT

Open Arms — Veterans and Families Counselling provides support for current and ex-serving ADF personnel and their families. Free and confidential help is available 24/7. Phone 1800 011 046 (international: +61 1800 011 046 or +61 8 8241 4546) or visit www.OpenArms.gov.au