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The Hon Darren Chester MP
Minister for Veterans and Defence Personnel

MEDIA RELEASE

19 June 2019

More than 75,000 veterans using DVA online services

MORE than 75,000 veterans are now accessing assistance through the Department of Veterans’ Affairs (DVA) online claiming platform, MyService.

The Department is currently undergoing the most significant reform in its history, to ensure veterans and their families have faster and easier access to the services they need, when they need them.

Minister for Veterans and Defence Personnel, Darren Chester, said the Department’s transformation and initiatives like MyService are delivering real benefits for veterans and their families by reducing the red tape and making the claiming process simpler.

“MyService is a great example of how this Government is putting veterans and their families first, and moving forward to ensure they can access the support they need, with less paperwork and faster processing,” Mr Chester said.

“Moving to an online platform has allowed veterans to submit claims by answering as few as three to seven questions, compared to the 40 questions on some paper forms. In some cases, claims for common conditions are being approved almost instantly.

“The number of people using MyService continues to grow as more services become available on the platform. MyService now has more than 75,000 users managing their business with DVA online, who have submitted nearly 50,000 claims.

“Claims for treatment for mental health conditions are among those that are available for immediate approval.

“The Department is working closely with the veteran community to ensure that veterans and their families can connect with DVA and access services and support when, where and how they want.

“Significant improvements to the Department’s telephone system and face-to-face services have also been vital to support a holistic approach in delivering services to veterans and their families.

“The Government is committed to ensuring DVA continues to improve to better serve our veterans and their families. We are focused on putting veterans and their families first and have provided funding through to 2021 for the transformation program.”

To sign up to MyService visit the MyService website.


Darren Chester, Minister for Veterans and Defence Personnel with Liz Cosson AM CSC, Secretary of Department of Veterans' Affairs.

ENDS

MEDIA CONTACTS:

Rachel Tharratt: 02 6277 7820
DVA Media: 02 6289 6466

Office of the Hon Darren Chester, Canberra ACT

Open Arms — Veterans and Families Counselling provides support for current and ex-serving ADF personnel and their families. Free and confidential help is available 24/7. Phone 1800 011 046 (international: +61 8 8241 4546) or visit www.OpenArms.gov.au