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The Hon Darren Chester MP
Minister for Veterans' Affairs
Minister for Defence Personnel
Minister Assisting the Prime Minister for the Centenary of ANZAC

MEDIA RELEASE

22 January 2019

Expanded online claiming for veterans

FASTER claim submissions and processing times for veterans and their families are being delivered through a number of recent improvements and features to MyService – the Department of Veterans’ Affairs (DVA) online platform.

Minister for Veterans’ Affairs Darren Chester said veterans and their families can now submit claims for Incapacity Payments online, which is one of the most significant enhancements since the platform’s inception in 2017.

“Our Government is putting veterans and their families first and provides more than $11.2 billion each year to deliver the essential services and programs they rely on,” Mr Chester said.

“DVA’s transformation is about not only upgrading out-dated computer systems but also looking at improving our service delivery to ensure the best possible outcome for veterans and their families.

“Adding incapacity payments to the ever growing list of claims you can now submit online is a significant benefit for those veterans and their families who most need to access to support quickly and easily.

“By providing enhanced online services, veterans and their families are able to access DVA services when and where they need them and the MyService platform has already seen significant reductions to the time and effort required to submit and process claims.”

MyService continues to improve and is focused heavily on collaboration with veterans and their families to ensure DVA is building the programs and services veterans need. The online platform has reduced paper based forms containing 40+ questions on a single form to only 3–7 questions online and already had a significant impact on the average time it takes to process a claim. In some instances the time taken to process a claim can be less than 24 hours.

Eligible veterans who have not registered are encouraged to visit MyService to sign up.

Media Contacts:

Whil Prendergast: 0427 672 815
DVA Media: 02 6289 6466
Office of the Hon Darren Chester, Canberra ACT

Open Arms — Veterans and Families Counselling provides support for current and ex-serving ADF personnel and their families. Free and confidential help is available 24/7. Phone 1800 011 046 (international: +61 8 8241 4546) or visit www.OpenArms.gov.au