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Media releases & speeches

The Hon Dan Tehan MP
Minister for Veterans' Affairs
Minister for Defence Personnel
Minister Assisting the Prime Minister for Cyber Security
Minister Assisting the Prime Minister for the Centenary of ANZAC

11 May 2017

2016 Client Satisfaction Survey results support client centric reform

Minister for Veterans’ Affairs Dan Tehan said the $166.6 million provided in this year’s Budget to implement the first stage of modernising the Department of Veterans’ Affairs’ (DVA) processes and IT system would improve client satisfaction with DVA as results of the 2016 Client Satisfaction Survey were released today.

The 2016 Client Satisfaction Survey of more than 3,000 randomly selected DVA clients, including veterans, war widows/ers, carers and dependants, found an overall satisfaction rating with DVA services of 83%.

Mr Tehan said the survey had found DVA needed to continue addressing the specific needs and concerns of younger veterans, especially during their transition from the Australian Defence Force (ADF) to civilian life.

“The Government is committed to improving the DVA claims process for veterans and making the transition to civilian life for ADF personnel as stress-free as possible,” Mr Tehan said.

“That’s why in this year’s Budget the Government provided $166.6 million to deliver better support and services for veterans, underpinned by digital access, streamlined processes and modern technology.

“We also provided $2.7 million to support the Prime Minister’s Veterans’ Employment Program that will help ADF personnel find post-service employment that utilises their unique talents.”

Results from the 2016 survey are available on the DVA website.

Media enquiries:

Minister Tehan’s Office: Byron Vale, 0428 262 894
Department of Veterans’ Affairs Media: 02 6289 6203

Veterans and Veterans Families Counselling Service (VVCS) can be reached 24 hours a day across Australia for crisis support and free confidential counselling. Phone 1800 011 046 (international: +61 8 8241 4546). VVCS is a service founded by Vietnam veterans.