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Media releases & speeches

The Hon Dan Tehan MP
Minister for Veterans' Affairs
Minister for Defence Personnel
Minister Assisting the Prime Minister for Cyber Security
Minister Assisting the Prime Minister for the Centenary of ANZAC

28 June 2017

Claims Management Forum

Minister for Veterans’ Affairs Dan Tehan said a national forum today in Canberra would investigate ways to improve the claims process for veterans.

Mr Tehan said the Claims Management Forum delivered a Coalition election promise and would help improve the service to veterans provided by the Department of Veterans’ Affairs (DVA).

Representatives from the Returned & Services League of Australia (RSL), War Widows’ Guild of Australia, Defence Families Australia, Vietnam Veterans Association of Australia, TPI Federation Australia, Australian Special Air Service Association, Defence Force Welfare Association, Legacy Australia, Naval Association of Australia, Vietnam Veterans' Federation of Australia, Royal Australian Air Force Association, Royal Australian Regiment Corporation, and the Department of Defence will attend.

“When I first became Minister for Veterans’ Affairs the veteran community told me there were problems with the claims process and the Government has made it a priority to address those,” Mr Tehan said.

“In this year’s Budget, the Government provided a significant investment of $166.6 million to begin the modernisation of DVA’s antiquated ICT systems, which will improve the claims process for veterans and provide easier access to DVA services.

“This forum keeps an election commitment and is part of an important reform program that will help DVA understand where improvements can be made by listening to the veterans who are part of the system.

“The Government wants to listen to the veteran community about how to improve the claims process to make their lives better.”

Media enquiries:

Minister Tehan’s Office: Byron Vale, 0428 262 894
Department of Veterans’ Affairs Media: 02 6289 6203

Veterans and Veterans Families Counselling Service (VVCS) can be reached 24 hours a day across Australia for crisis support and free confidential counselling. Phone 1800 011 046 (international: +61 8 8241 4546). VVCS is a service founded by Vietnam veterans.